Sometimes you are simply glad and relieved that a client relationship is over.
- They nickel and dimed you to death
- They beat you up over every single decision
- They changed direction on a daily basis
- They paid late
- They were unpleasant to work with
- Their insecurity was catching
- ..And on and on
We’ve all been there and even when it is difficult to bring in new work and the economy seems stagnant there are still some clients where you will readily say, ”whew, I’m glad that’s over.
But the truth is that in 31 years of business I have rarely been glad that a client relationship was over. Some of my must-do’s for client management are:
- Be open and transparent about what you can and cannot do
- Set realistic expectations and ground-rules for all involved
- Don’t whine or complain; if there is a problem address it before it festers
- Be on time and on budget
- Be organized and don’t screw-up
Staying sane during a client project, especially when that project is multi-faceted and complex, requires everyone to be on their best behavior and while you can’t guarantee that your client will always be in sync with you, attention to these points will most certainly help the process along.