Be a sales-maker, not a sales-taker. Seems simple, doesn’t it, yet as a sales trainer for all these many years I’ve come across more than my share of takers. Sales takers: tend to rely solely on referrals for their business, do not creatively up or cross sell or probe for additional opportunities, or engage in […]
Tag Archives: sales competition
Will You Love Me in the Morning
We’ve all had those sales presentations where everything went right. You captivated the audience with your words, and they nodded in agreement. You left the room feeling like a rock star, confident that you’d soon have a sale. Then, the romance quickly ended when you tried to close the deal. They fell off your grid, […]
Want to Improve Your Sales Results?
Wanna improve your sales results? Sure you do. Then please tell prospects how your product or service will improve their business or personal life. Selling “features” has always been a slippery slope, not just in these Pandemic times, but since anyone began selling anything. So, do this. Use transition statements to show your prospects just […]
It’s Not Only About Sales! A Primer on Providing Professional Customer Service
In an increasingly competitive market, the difference between you and your competitors often boils down to one crucial factor – customer service. The reality is that it has been proven time and time again that a company’s success often hinges on how customers view the service provided. While it’s certainly helpful to utilize technology to […]
My Overwhelmingly Depressing and Totally Exasperating Experience as a Prospect
My overwhelmingly depressing and totally exasperating experience as a prospect happened yesterday when I had the opportunity to be on the other side of the table from where I usually sit as the “sales trainer.” This particular sale attempt was being conducted over the phone and since I often train these skills it was an […]
It’s Not JUST Anything
I’m going to be just a little late I just want to pick your brain I’m just following up on an email I sent to you. Just. Frankly, the word makes me uncomfortable mostly because of what it is intended to do namely “minimize” the impact of the question or statement to which it is […]
Why Sales Training Is More Important Than Ever
If you’re a business owner I don’t have to tell you that business is tough. Faced with increased competition from companies across the street and just as easily from those that are abroad, it’s ever more difficult to get your “piece of the pie.” The Internet has made everyone a shopper and winning and retaining […]
WOW Your Client or Else
Isn’t this the truth? We spend inordinate amounts of time prospecting and trying to win new clients yet significantly less time nurturing and WOWING these same clients in order to retain and grow their business. It’s an endless cycle for many businesses. You prospect like crazy and win some new business and then before too […]
I’m Sorry But I Have to Start Over
I didn’t watch much of the Grammy’s last Sunday but what I saw absolutely amazed me. And made me smile. It also had me wondering if I could ever pull off something like this. In case you don’t know what “this” is and to what I refer let me summarize. Adele was doing a tribute […]
Make Your Own Luck
Some people have an inexplicable amount of good luck. Even during tough times, they’re successful in their careers, finances, and their personal lives without seemingly having to overcome the adversities that plague most of us. They don’t appear to be smarter or more talented, but they do seem to be blessed with some force of […]