Recently, I have encountered a slew of companies that are experiencing an extremely negative situation. Put in its most simple terms, they are experiencing client CHURN. One client is won, another is lost and they never seem to get ahead of themselves in terms of client profitability and retention. With the acceptance that it is […]
Tag Archives: customer service
It’s Not Only About Sales! A Primer on Providing Professional Customer Service
In an increasingly competitive market, the difference between you and your competitors often boils down to one crucial factor – customer service. The reality is that it has been proven time and time again that a company’s success often hinges on how customers view the service provided. While it’s certainly helpful to utilize technology to […]
Everyone Wins!
Please check out this guest post by my good friend and amazing business resource JoAnna Brandi. When it comes to company culture, customer service and corporate leadership JoAnna has no equal. Read on and see what I mean! What a mess the world seems to be in today! Looks like the economy’s up, the […]
Love to Love You Baby
Love to Love You Baby. Sing it Donna! (If you have a spare 17 minutes watch the video. I love Donna Summer singing this disco era classic!) So just imagine going into your client and singing Love to Love You Baby. You’d be cast out as certifiably insane. But really, shouldn’t you be showing your […]