I went to Los Angeles last weekend for a quick little get-away and based on the recommendations of several of my friends, I flew Virgin America. I had heard about how “cool” the airline was and how they made the travel experience just a little bit nicer. (Nicer. Sounds great huh but then of course […]
Wanna know what makes me better? How did you feel when I said that? Curious? Interested? Just a wee bit defensive? Or maybe even a tad hostile because you felt like you were going to get a good old-fashioned sales job? And that’s exactly what happens when you go in and pitch a new prospect […]
After being in business for 27 years I have seen the good, the bad and the (truly) ugly when it comes to client behavior. Actions that make you feel warm and sunny, actions that make you feel sad and depressed and everything in-between. But wait, we’re all clients too, right? I mean we not only […]
I get lots of calls (or emails) from folks that start off with “I want to sell more.” Sounds simple, right—I want more business! If only it were so. I want more business, I want to sell more, seems to be a universal refrain. Sounds easy yet difficult to accomplish but let’s see here if […]
Same old, same old can be comforting. It can keep you on track and relieve the stress that comes from the unknown. It can also keep you in a rut whereby you simply never get out of that proverbial “comfort zone” thereby making same old, same old a bit of a business killer. I’m not […]
You Got To Have Friends!!! http://youtu.be/4x1R50zNV1I I have personal friends and I have clients. Some of these clients are also my friends but I make it a point to distinguish between the two for I have seen first-hand just how ugly it can be when friendship gets in the way of good business…and vice versa. […]
I’ve been a sales trainer for 27 years and have seen the good, the bad and the ugly. From clients where everyone comes to the sessions eager, ready and willing to learn to those in which the participants are negative and downright hostile, I guess you can use that tired old cliche “been there, done […]
Do you remember that old song by The Temptations (Just My Imagination, Running Away With Me)? Well, I heard it the other day and it struck a resounding chord. Ya see, sometimes I feel like I must have actually IMAGINED that a prospect was interested, that a networking contact was planning on being reciprocal, that […]
Suffice to say that we’ve gone through some tough times. Owners of small business, as facile as we are, have felt the pain pretty deeply and we have bopped and weaved, reinvented and restructured to weather the proverbial storm. And many of us (myself included) have managed to survive, and in some cases, to even thrive […]
Okay, so I’m not all that sure about the heart thing because for certain this isn’t a Match.com posting. What I am certain about is the fact that although prospects will tell you what they NEED, they usually act on what they WANT, and the plain truth is that when WANT enters into the situation, […]
